Shipping

New Zealand Standard Delivery and International Delivery

OVERSEAS DELIVERIES DUE TO WORLDWIDE PANDEMIC COVID-19

PLEASE NOTE: DUE TO PANDEMIC OUTBREAK, FLIGHTS ARE LIMITED OUT OF NEW ZEALAND AND THE TIMES BELOW ARE NOW EXTENDED FOR DELIVERY - EACH COUNTRY DELIVERY TIMES ARE DIFFERENT. FOR NON TRACEABLE AIR POST ALLOW AN EXTRA 20 WORKING DAYS - FOR DHL ALLOW AN EXTRA 5 WORKING DAYS.

WITHIN NEW ZEALAND - WE SEND WITH NZ POST AND A TRACKING NUMBER IS GIVEN. DELIVERIES VARY HOWEVER WE ARE SEEING A 3-5 DAY DELIVERY SERVICE NOW.
All orders sent in New Zealand via New Zealand Post now receive a tracking number, which will be emailed to you on dispatch of your parcel. PLEASE TRACK & TRACE YOUR PARCEL.

We endeavour to dispatch your order 5 working days from receipt of payment (except for a weekend day) for New Zealand residents and overseas customers.

New Zealand Standard Delivery - Traceable

Our standard delivery service currently provides delivery of 5 working days from receipt of payment for New Zealand residents. In the event of an item being temporarily out of stock, we will notify you of the delay and dispatch your order as soon as it arrives.
All orders are sent either by New Zealand Post or Fastways Couriers.

New Zealand Rural Delivery Customers
Please note customers on the NZ Rural Delivery postal route will need to allow an extra two working days for delivery as parcels are delivered by another delivery provider other than Fastways Couriers.

International Delivery
Stocks permitting, all international orders are dispatched from NZShoponline 5 working days from receipt of your order.
In the event of an item being temporarily out of stock, we will notify you of the delay and dispatch your order as soon as it arrives.
The cost of delivery to your destination country will be calculated at the "Shopping Cart" Stage.
We will advise you by email when your order has been dispatched.
If you are concerned your parcel has not reached you in the time frame as stated below, please contact us and we will investigate with new Zealand Post or DHL on your behalf. all goods are insured by us when sent with New Zealand Post or DHL.

International Delivery Times - A guide as per New Zealand Post and DHL
Australia
International Air Post - 3 to 10 Working Days - Non traceable
DHL Courier - (Metropolitan) - 2 to 3 working days - Courier - Tracking available
United Kingdom, North America and Europe
International Air Post - 10 to 15 working days - Non Traceable
DHL Courier  - 4-5 working days - Courier - Tracking available
Note - UK, USA, Canada and Europe please see DUTY and TAX below
Rest of World
International Courier -  up to 5 working days - DHL Courier - Tracking available

Duty and Tax
Your order may incur Duty or Import Tax and Service fees on arrival in some countries.
You may wish to check with your local customs department. We take no responsibility for any duty or other delivery fees which may be payable.
Here is a link to help you work out if Duty is payable for your country (this is not our website guide so alternatives may be available within your own country)

https://www.simplyduty.com/import-calculator

New Zealand Goods and Services Tax (G.S.T)
The prices listed on our website are free of all taxes for purchases made and delivered outside of New Zealand.
For purchases to be delivered to a New Zealand address please add 15% goods and services tax to the price. This will automatically be calculated at the "Shopping Cart" stage when the country of destination "New Zealand" is selected.